If You Haven't Received
an Email Reply Yet
If you are finding that you
are not receiving any reply from us even after emailing us a couple of times
without response then there is probably a problem with your email account.
We ask that you check your email return address or supply us with an
alternative email address if this happens.
There are occasions where our email reply gets bounced back to us for
various reasons including "Account inactive", "Account is over Quota", "Host
unknown", "Service unavailable". Sometimes people simply mistype their email
in the support box and we are unable to reply.
Other times customers
have had their email filters set too high (such as in Hotmail) and their
reply simply gets sent to their junk emails folder.
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